Office of Performance & Accountability


Engage our workforce in creating a culture of performance and leadership at all levels, continuous improvement, accountability, and transparency to improve organizational outcomes.

Responsibilities & Services

As an arm of the City Manager’s Office, the Office of Performance & Accountability works to spearhead organization-wide programs and projects related to performance improvement and transparency.

This includes managing the annual Business Planning Process, development and monitoring of key performance indicators (KPIs) to track the City’s progress toward our key organizational goals, developing and executing strategic planning sessions for the Leadership Team and City Council, creating opportunities to recognize employee efforts and exemplification of the City’s principles, and providing data and resources to assist in department-driven projects and requests relating to performance and transparency.